This Privacy Policy explains how Clean Wins, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. It applies fully to all players residing in the United Kingdom. Please read it carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we may also collect data relating to the payment method used, transaction amounts, and timestamps. We do not collect more information than is reasonably required to operate your account and fulfil our regulatory duties.

We also gather technical data as you navigate our web platform. This includes session logs, browser type, device type, and IP address. This data helps us maintain the security and stability of the platform, detect unusual activity, and ensure that your experience remains consistent across visits. Cookies are used to manage your session and remember your preferences; you can manage cookie settings through your browser, though disabling certain cookies may affect how the platform functions.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members who require access to your data in order to carry out their duties are permitted to view it. We take reasonable technical and organisational measures to guard against unauthorised access, loss, or disclosure.

We share your personal data only in strictly limited circumstances. Payment gateways process your financial transactions and receive only the data necessary to do so. Identity verification services may receive documentation you submit during account verification. Where required by law or by a regulatory authority, we may be obliged to disclose certain information. We do not sell your personal data to third parties, and we do not share it for marketing purposes without your explicit consent.

Following account closure or a period of inactivity, we retain your data for as long as required by our licensing obligations and applicable law. Once that retention period has elapsed, your data is securely deleted or anonymised. If you wish to know how long your specific data will be held, you may contact our support team for clarification.

You have the right to request access to the personal data we hold about you, to ask us to correct inaccurate information, or to request the deletion of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please reach out to us through our support channels. We will respond to your request within a reasonable timeframe and in accordance with our obligations under applicable data protection standards.

If we make material changes to this Privacy Policy, we will notify you through the web platform or by email before those changes take effect. Continued use of the platform following notification will be taken as acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your data.